Reservation Cancellation Policy
Free cancellation
If the reservation is canceled at least 7 days before the arrival date, the full amount paid will be refunded to the card used for the payment. The refund will be processed within 5-10 business days from the confirmation of the cancellation.
Cancellation with penalty
If the cancellation is made between 3 and 6 days before the arrival date, a 50% penalty will be applied to the total amount paid. The remaining balance will be refunded to the card used for the reservation payment.
Cancellation within less than 72 hours before arrival
For cancellations made less than 72 hours before the arrival date, no refund will be issued. In this case, the amount paid will not be returned.
No-show cancellation
In case of a no-show, the reservation will be considered canceled, and the amount paid will not be refunded.
Cancellation requests
All cancellation requests must be sent via email to the hotel’s contact address, including the reservation number and the customer’s contact details. The cancellation confirmation will be provided in writing.
Reservation modification
In certain cases, the hotel may allow the reservation to be modified (changing the stay dates) without penalties, depending on availability and internal policy. Modifications must be requested at least 7 days before the original arrival date.